AM’s new Customer Service Summit sees a host of experts take to the stage later this week providing delegates with the latest insights, trends and data on how customers expect their service to be delivered both today and in the years to come.
Integrating video into the day-to-day tasks in a dealership can have a massive impact on website traffic, enquiry conversions and sales.
Technology, the internet and the changing demands of the modern retailer should herald a new sales era for automotive retail.
Most customer experience programmes fail to reach the level of maturity required to deliver tangible outcomes and financial benefits to the business.
The finer points of delivering a highly effective customer experience will be placed under the microscope at master classes at AM's Customer Service Summit.
Companies winning the hearts, minds and, crucially, custom of consumers are those which deliver a personal experience.
To believe that purchasing a vehicle online is still a long way off is to bury your head in the sand, a speaker at AM's customer service event will warn.
Insights into how to manage, motivate and inspire more than 15,000 volunteers to deliver the best customer service at the London 2012 Olympics is set to help dealers further develop their own ‘people’ strategies.
AM today announces the launch of a brand new conference for 2016 - the AM Customer Service Summit on April 14 will help dealers exceed consumer expectations.
