Articles by Tim Rose - Page 14
Executive View: The reality of 'customer first' in automotive
Mike Todd, chief executive of Volkswagen Financial Services UK, says the automotive sector needs to ensure the Consumer Duty standard remains a driving force for continual improvement as it looks to meet the changing demands of customers.
Mike Todd
19 Jul
Garages seek help to deter drivers leaving with safety issues unresolved
Motor industry organisations have reacted to suggestions that dealerships and garages should be able to do more to deter motorists from driving off in a car or van that has unresolved safety-critical faults identified by vehicle technicians.
Compliance & risk management
15 Jul