High value clients of Rolls-Royce Motor Cars and its dealer partners are being assured of the ultimate luxury experience this week on the French Riviera.
Toyota has topped the automotive rankings for customer service and trust, according to the latest July UK Customer Satisfaction Index (UKCSI).
In an era when consumers are impatient, distractable and rich with choice, dealerships must invest in their customer service to secure future profitability, suggests Mike Allen, the managing director of Cambria Private Capital, which invests in and provides advisory services to automotive start-ups and scale-ups.
The Financial Ombudsman Service (FOS) has confirmed plans to revise the interest rate applied to some of the awards it directs financial firms to pay.
Auto Trader has today unveiled its Highly Rated 2025 honours
The Motor Ombudsman has recorded close to one million contacts from consumers and businesses since the introduction of the ADR regulations in 2015.
Skoda UK is using insights into how its customers feel to shape its 'Human Touch' strategy and foster closer links between the brand, its dealerships and Skoda owners
Four in 10 dealers (40%) say car showrooms remain male dominated environments, according to new research.
A temporary electric vehicle (EV) showroom at Gunwharf Quays in Portsmouth will aim to help local drivers make the switch to electric mobility.
Buyers across East Anglia can now drive away their next car on the same day thanks to a new handover service launched by the Holden Group.
At 84 years old, George Kill from Hampshire has owned more than 100 cars, and his lifelong devotion to motoring has now earned him special recognition from Snows Motor Group.
Reputation has launched a major upgrade to its platform, marking a shift toward AI-native infrastructure
Nearly half of women say the car-buying experience is still a boys’ club, according to a new Citroën UK study.
From September, the EU Data Act will require manufacturers to give vehicle owners control over their data, allowing them to share it with third parties, writes Marcel Wendt, CTO and founder of Digidentity.
AM caught up with Neil Addley, managing director of JudgeService, and discusses how his business can help dealerships improve their customer service.
Renault is set to take over London’s iconic Oxford Street this month, bringing French flair to the heart of the capital.
Dealerships that routinely offer test drives and follow up with buyers see a major boost in customer satisfaction, according to new research from JudgeService.
ITV has entered a retail partnership with Carwow to match ITVX’s registered users with the retail platform’s audience insights.
A new survey has revealed that half of car buyers are reconsidering using dealer-provided finance due to concerns over undisclosed commission payments.
A new Insight Report from The Motor Ombudsman has revealed that disputes related to purchasing a used car from a retailer made up 40% of all new cases opened in 2024.
Customer-facing businesses are on the frontline of both economic and regulatory change but are automotive retail dealerships tackling the challenges and finding new opportunities, asks Freeths legal expert Richard Coates.
Jaguar Land Rover (JLR) is taking automotive luxury to new heights with a £65 million investment in its bespoke paint operations, allowing clients to customise their vehicles with colours as unique and extravagant as their lifestyles.
Keyloop has agreed to be an official reseller of AI Assistant’s AI-powered email Conversation Platform.
Non-prime motor finance specialist Advantage Finance has officially launched its enhanced customer portal MyAdvantage.
An "exclusive use country retreat" is how luxury carmaker Bentley Motors is describing its new flagship customer experience centre for wealthy buyers of its supercars.
