To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess
Toby Partridge talks about moving from running BMW’s Park Lane site to being his own boss at Partridge of Hampshire BMW & Mini
HR Owen wants its customers to feel like members of an elite club rather than owners of a car, says chief executive Ken Choo
John Tordoff had no intention of working in the family firm, but a love of business rather than cars led him to the hot seat
After becoming Ringways' MD on the cusp of the last recession, Stephen Russell believes the hard choices he made then laid the groundwork for prosperity now
Chris Roberts was enticed to return to running a dealer group after five years away from the MD’s chair. Doing it well is still all about people and process
Hepworth Group MD Stephen Brighton wants to grow organically and boost profits, but not at the expense of his staff.
Donnelly Group MD Dave Sheeran says he is using his manufacturer-side experience to boost business while preserving the Northern Ireland group’s customer values
Although MD Paul Goodwin is risk-averse, he says Arbury’s solid foundations and focus on cost will allow him to expand without sacrificing profits.
Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.
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Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis