How much do you expect to invest in your digital team in 2018? Please leave a comment
- More = 54.5%
- The same = 18.2%
- Less = 27.3%
How might the FCA's ongoing "exploratory enquiry" into motor finance impact on franchised dealers? Please leave a comment
- Positively = 22.0%
- Negatively = 56.7%
- No impact = 21.3%
Will publishing the gender pay gap have a positive or negative effect on your business? Please leave a comment.
- Positive = 53.4%
- Negative = 46.6%
Do you expect the size of your brand's dealer network to grow, shrink or remain the same in 2018? Please leave a comment.
- Grow = 17.1%
- Shrink = 58.3%
- Remain the same = 24.6%
What would you most like to change about your current handover process? Please leave a comment.
- • Incomplete security checks = 6.7%
- • Inconsistent customer experiences = 48.9%
- • Inaccurate or missing paperwork = 26.7%
- • Damage disputes = 17.8%
Where will most focus in 2018 be: on renewing your existing customers or on conquesting new buyers? Please leave a comment.
- Renewing existing customers = 65.0%
- Conquesting new buyers = 35.0%
Do you expect your 2017 full year profits to be higher or lower than 2016's? Please leave a comment.
- Higher = 26.5%
- The same = 7.8%
- Lower = 65.7%
Are your data processes ready for GDPR? Please leave a comment.
- Yes = 20.2%
- No, but we're well on the way = 36.0%
- No = 28.9%
- No idea = 14.9%
How regularly do you strategically review your franchises held and consider adding or disposing of sites in your portfolio? Please leave a comment
- Annually = 40.9%
- Every 1 to 2 years = 4.5%
- Every 2 to 3 years = 10.6%
- Every 3 to 4 years = 3.0%
- Every 4 to 5 years = 3.0%
- Only when it becomes financially necessary = 37.9%
How do you expect the capital investment demands of your franchise to change between now and 2020? Please leave a comment.
- It will decrease. = 18.2%
- It will increase. = 73.0%
- It will stay the same. = 8.8%