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What is the most important factor you consider when selecting a used car sales portal? Please leave a comment
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What is the most important factor you consider when selecting a used car sales portal? Please leave a comment

  • Quality of leads = 41.7%
  • Analytics platform / reports = 4.2%
  • Overall exposure of your car / stock = 39.6%
  • Number of leads = 10.4%
  • Service / account management = 2.1%
  • Peer recommendation = 2.1%

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Previous questions

How much do you expect to invest in your digital team in 2018? Please leave a comment

  • More = 54.5%
  • The same = 18.2%
  • Less = 27.3%

How might the FCA's ongoing "exploratory enquiry" into motor finance impact on franchised dealers? Please leave a comment

  • Positively = 22.0%
  • Negatively = 56.7%
  • No impact = 21.3%

Will publishing the gender pay gap have a positive or negative effect on your business? Please leave a comment.

  • Positive = 53.4%
  • Negative = 46.6%

Do you expect the size of your brand's dealer network to grow, shrink or remain the same in 2018? Please leave a comment.

  • Grow = 17.1%
  • Shrink = 58.3%
  • Remain the same = 24.6%

What would you most like to change about your current handover process? Please leave a comment.

  • • Incomplete security checks = 6.7%
  • • Inconsistent customer experiences = 48.9%
  • • Inaccurate or missing paperwork = 26.7%
  • • Damage disputes = 17.8%

Where will most focus in 2018 be: on renewing your existing customers or on conquesting new buyers? Please leave a comment.

  • Renewing existing customers = 65.0%
  • Conquesting new buyers = 35.0%

Do you expect your 2017 full year profits to be higher or lower than 2016's? Please leave a comment.

  • Higher = 26.5%
  • The same = 7.8%
  • Lower = 65.7%

Are your data processes ready for GDPR? Please leave a comment.

  • Yes = 20.2%
  • No, but we're well on the way = 36.0%
  • No = 28.9%
  • No idea = 14.9%

How regularly do you strategically review your franchises held and consider adding or disposing of sites in your portfolio? Please leave a comment

  • Annually = 40.9%
  • Every 1 to 2 years = 4.5%
  • Every 2 to 3 years = 10.6%
  • Every 3 to 4 years = 3.0%
  • Every 4 to 5 years = 3.0%
  • Only when it becomes financially necessary = 37.9%

How do you expect the capital investment demands of your franchise to change between now and 2020? Please leave a comment.

  • It will decrease. = 18.2%
  • It will increase. = 73.0%
  • It will stay the same. = 8.8%