Aftersales
Aftersales News
- Franchised car retailers to benefit from £45m air-con aftersales boost ahead of UK heatwave
- Perrys Group’s new £8.5m FordStore presents ‘super’ growth opportunity
- Connected cars ‘threaten the livelihood of the aftermarket’, says IAAF chief executive
- How will car dealerships adapt to an autonomous vehicle revolution? – guest opinion
- EMaC launches ‘Drive Now, Pay Later’ aftersales credit offering for car dealers
- Car dealers’ April profit rise could spark ‘period of comparative prosperity’
- Suzuki GB announces three Annual Aftersales Guild Awards winners
- Changing face of automotive could give women a chance to 'fly', says Automechanika panel
- Land Rover and Mini top JD Power customer service study findings
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How an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
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Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
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Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
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Three steps to optimising your car care offerings
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
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Can dealers hold back the tide on online warranty sales?
Dealers have traditionally been slow to embrace online sales, such as finance or GAP, and many are currently resisting selling extended warranties online.
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Will many hands make light work of servicing?
Multi-technician teams may boost labour hours and customer satisfaction
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What does the future hold for automotive aftersales?
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
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What do your aftersales customers really want?
Dealers need to meet consumer expectations to see off the fall in aftersales revenues.
