Aftersales
Aftersales News
- Evolving customer service in the connected car era, guest opinion
- Autotech Recruit turns to Our Virtual Academy for technician training
- More than 2.4m UK cars could be clocked, says Rapid Car Check
- BMW and Mini launch pay monthly service plan with EMaC
- Car dealers endured 31.7% year-on-year June profit decline
- Volvo boosts connectivity with free SIM card data in every car
- DVSA issues 8.7m advisory notices since 2018 MOT overhaul
- Mazda UK teams up with Allianz on car service plans
- TrustFord opens PartsPlus sites in Lincoln and Hull
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How to motivate sales teams on paint protection
When it comes to selling paint protection, sales executives really need to believe in the product
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Evolving the vehicle protection sales process
Online tracking and video demonstrations bolster more traditional point-of-sale methods
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The need for speed in vehicle preparation
As stock pressures force retailers to widen their net, faster PDIs and stock turn are vital
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How to make your valeting more efficient
We ask car dealers and valeting companies how to cut costs and grow margins
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How to use video to interact with customers
In an era of video-on-demand, Netflix and YouTube, dealers can take advantage of 24/7 screen access to reach their customers.
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How an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
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Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
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Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
