Aftersales
Aftersales News
- CitNOW welcomes Carol Fairchild as commercial director
- 47% of UK motorists would go into debt to fund car maintenance
- UK motorists’ misconceptions deter from EV switch, study shows
- Škoda opening 20 new business centres to drive fleet sales
- MotorEasy launches online service tracker
- Integration and collaboration key to car dealers' digital transformation
- Toyota charges into lead in NFDA’s first EV Dealer Attitude Survey
- Warranty sales up 11% in third quarter of 2018, reports RAC Dealer Network
- MG celebrates ‘record-breaking year’ at aftersales conference
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Evolving the vehicle protection sales process
Online tracking and video demonstrations bolster more traditional point-of-sale methods
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The need for speed in vehicle preparation
As stock pressures force retailers to widen their net, faster PDIs and stock turn are vital
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How to make your valeting more efficient
We ask car dealers and valeting companies how to cut costs and grow margins
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How to use video to interact with customers
In an era of video-on-demand, Netflix and YouTube, dealers can take advantage of 24/7 screen access to reach their customers.
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How an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
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Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
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Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
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Three steps to optimising your car care offerings
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
