Aftersales
Aftersales News
- Address aftersales soft skills to improve customer engagement, urges Coachworks Consulting
- Pendragon to expand its SMART repair services
- EV and hybrid vehicles add value to franchised retailers’ ‘trusted’ reputation, NFDA Consumer Attitude Survey finds
- Inchcape Bolton and Citygate Watford benefit from Volkswagen TPS expansion
- Glyn Hopkin ‘halves servicing lead times’ with new Chelmsford aftersales facility
- Car dealer losses grew to £18,000 in February, ASE reports
- Alex F Noble & Son fund EV automotive scholarship for bright spark Jessica O’Leary
- Online enquiries rise by 11% for new and used cars as overall enquiries drop 5%, according to Dealerweb
- Ford to launch direct sales channel 'Parts Plus' for trade parts
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Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
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Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
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Three steps to optimising your car care offerings
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
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Can dealers hold back the tide on online warranty sales?
Dealers have traditionally been slow to embrace online sales, such as finance or GAP, and many are currently resisting selling extended warranties online.
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Will many hands make light work of servicing?
Multi-technician teams may boost labour hours and customer satisfaction
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What does the future hold for automotive aftersales?
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
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What do your aftersales customers really want?
Dealers need to meet consumer expectations to see off the fall in aftersales revenues.
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Oil suppliers diversifying to give dealers new revenue streams
Lubricant companies are coming up with new products and services to win over manufacturers and help dealers develop their aftersales business.
