Aftersales
The latest news and features offering advice, insight and guidance into your aftersales operation.
Aftersales News
- Register now for AM General Managers' Guide to Customer Retention webinar
- Dacia growth plans, aftersales in spotlight and Nissan Ariya drive - AM's new issue is here
- Motus Commercials wins Apprenticeship of the Year Award 2022
- EV skills shortage could 'hit' by 2027, warns IMI
- MOT tester gets jail sentence for granting 31 MOT passes without tests
- Senior leadership changes at Halfords as it merges customer and commercial functions
- Car dealers shift focus to retention activities
- Free energy audit to help tackle independent garages' soaring costs
- Fuel cap rise risks motorists cutting back on maintenance, Startline finds
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How workshops might adapt to electric vehicle repairs and services
Aftersales departments need to be prepared for a substantial change to their business model in the coming years as plug-in vehicle sales create a complex world with lower maintenance and new skills and equipment needed.
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Car retailers' aftersales retention relies on well-maintained customer data
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
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How aftersales efficiency can ramp-up profits and positive customer outcomes
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
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Plugging the gaps for EV-trained technicians
Car retailers' aftersales departments need to take action to keep pace with dramatic changes in the sector such as electrification, automation and digitisation.
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8 Questions to… Bowker BMW Preston service engineer Harold Bowden
Bowker Motor Group BMW Preston service engineer Harold Bowden speaks to AM for the latest instalment of the ‘8 Questions to…’ feature series.
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8 Questions to... Snows Kia Guildford master technician David Weston
Fresh from his crowning as world champion in the Kia EV Skill World Cup 2021, Snows Motor Group's Kia Guildford master technician David Weston is the latest person to take part in AM's '8 Questions to...' series.
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Data, flexibility and finance key to a broader aftersales customer base
As the new car market declines and EV ownership becomes more widespread, dealer groups are increasingly turning their attention to older vehicles to keep workshops full.
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How can car retailers turn red and amber aftersales work into profit?
Even the traditionally slender margins that car dealerships make on new and used car sales once all the overheads have been factored in, aftersales is key to profitability.
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Car retailers are realising the 'wins' offered by digital aftersales processes
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
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5 minutes with… WMS Group commercial director Craig Grant
Automotive Management (AM) Editor Tim Rose sat down with WMS Group commercial director Craig Grant for the latest instalment in the '5 minute with…' supplier interview feature series.
