Aftersales
Aftersales News
- RAC and Autofirst to create UK’s ‘biggest independent garage network'
- IMI launches customer service, parts and sales apprenticeship standards
- Stoneacre Motor Group achieved 34% profit growth amid 2018 acquisitions
- Breeze Motor Group opens new Portsmouth Volkswagen Van Centre
- Agnew Group’s Bavarian BMW Belfast dealership claims Retailer of the Year award
- Warranty sales increase by 13% via RAC Dealer Network
- Automotive sector experts discuss EV aftersales qualifications
- Car dealers ‘maximise opportunities’ to achieve £2,900 December profit
- Automotive graduates take pay hit amid demand for technicians
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Evolving the vehicle protection sales process
Online tracking and video demonstrations bolster more traditional point-of-sale methods
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The need for speed in vehicle preparation
As stock pressures force retailers to widen their net, faster PDIs and stock turn are vital
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How to make your valeting more efficient
We ask car dealers and valeting companies how to cut costs and grow margins
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How to use video to interact with customers
In an era of video-on-demand, Netflix and YouTube, dealers can take advantage of 24/7 screen access to reach their customers.
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How an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
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Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
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Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
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Three steps to optimising your car care offerings
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
