Aftersales
Aftersales News
- Sub-standard repair work is causing used car headache, says VRA
- Pendragon begins review of operational and financial prospects
- Suzuki celebrates JD Power customer satisfaction survey success
- Three new signings see RAC Dealer Network surpass 1,400 member milestone
- Car dealers must 'close technology gap' to satisfy customers - JD Power
- Seat UK drive new aftersales commitment to fleets
- MG Motor UK launches online aftersales portal
- How to fight harder for aftersales in the next decade
- LSH Auto UK opens Mercedes-Benz used car ‘Centre of Excellence’
-
How to motivate sales teams on paint protection
When it comes to selling paint protection, sales executives really need to believe in the product
-
Evolving the vehicle protection sales process
Online tracking and video demonstrations bolster more traditional point-of-sale methods
-
The need for speed in vehicle preparation
As stock pressures force retailers to widen their net, faster PDIs and stock turn are vital
-
How to make your valeting more efficient
We ask car dealers and valeting companies how to cut costs and grow margins
-
How to use video to interact with customers
In an era of video-on-demand, Netflix and YouTube, dealers can take advantage of 24/7 screen access to reach their customers.
-
How an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
-
Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
-
Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
-
Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
-
Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
