Aftersales
Aftersales News
- IMI recognises apprentices at Outstanding Achiever Awards
- NFDA highlights EV adoption bonus amid ULEV Government grant fears
- SsangYong boosts terms to overtake Kia as warranty leader
- Research shows regional differences in vehicle maintenance costs
- John Clark Motor Group targets expansion after 5.5% turnover growth
- Ford agree to refund owners over Ecoboost engine fault
- Franchised dealers charging £180 for ‘simple’ diagnostic check, claims MotorEasy
- Nicholas Mee & Co opens new Hertfordshire site
- Arnold Clark to ‘adapt and embrace the opportunities’ after 2017 profit decline
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How an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
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Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
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Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
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Three steps to optimising your car care offerings
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
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Can dealers hold back the tide on online warranty sales?
Dealers have traditionally been slow to embrace online sales, such as finance or GAP, and many are currently resisting selling extended warranties online.
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Will many hands make light work of servicing?
Multi-technician teams may boost labour hours and customer satisfaction
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What does the future hold for automotive aftersales?
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
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What do your aftersales customers really want?
Dealers need to meet consumer expectations to see off the fall in aftersales revenues.
