Aftersales
The latest news and features offering advice, insight and guidance into your aftersales operation.
Aftersales News
- The AA and AX partner for accident aftercare initiative
- Car dealers lost £14,000 in August market 'deterioration', says ASE
- Lookers' Charles Hurst division invests in fast-fit aftersales brand
- Click Dealer hires Debbie Fox as head of commercial
- Ferrari Challenge UK hosts Silverstone apprentice graduation
- H&L Motors (Heathrow) renamed after joining Fix Auto network
- MOT reminders key to record aftersales opportunity
- Lexus and Toyota top 2019 What Car? Reliability Survey rankings
- SsangYong appoints Mark Burrows as aftersales director
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How aftersales can improve dealers' search for profitability
As new car sales slip, dealers must look at other aspects of their operations and seek to leverage the best returns from their service, maintenance and repair offering
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How to motivate sales teams on paint protection
When it comes to selling paint protection, sales executives really need to believe in the product
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Evolving the vehicle protection sales process
Online tracking and video demonstrations bolster more traditional point-of-sale methods
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The need for speed in vehicle preparation
As stock pressures force retailers to widen their net, faster PDIs and stock turn are vital
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How to make your valeting more efficient
We ask car dealers and valeting companies how to cut costs and grow margins
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How to use video to interact with customers
In an era of video-on-demand, Netflix and YouTube, dealers can take advantage of 24/7 screen access to reach their customers.
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How an online approach can benefit aftersales
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
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Aftersales: Are your dealerships equipped to satisfy the ‘now’ consumer?
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
