Most car buyers continue to visit multiple online classified marketplaces or car search websites as they narrow down their target list, according to Motors' new Digital Touchpoints Survey.
New research reveals that 65% of car finance customers who took out loans before the ban on discretionary commission arrangements (DCAs) trusted their dealer to offer them the best deal
Slashing the VAT charged on new electric vehicles would drive up demand by 15% and put sales closer to the UK Government's targets for zero emission vehicles.
The biggest showroom pain points faced by car buyers are arranging finance, dealing with sales staff and part exchanging their car, according to a new survey.
A study into how car shoppers perceive their visit to a car dealership has found that almost half of women rate it the most boring type of shopping experiences.
As the remarketing sector faces a period of profound transformation, the insights shared at the Vehicle Remarketing Association’s Automotive Summit focussed on the need for agility, data-driven decision-making, and forward-thinking strategies.
The financial crisis brewing in the UK’s motor finance sector could rival the infamous £50 billion Payment Protection Insurance (PPI) consumer scandal, the Financial Conduct Authority's (FCA) top legal chief has conceded.
Mike Todd, chief executive at Volkswagen Financial Services (VWFS) UK, shares his thoughts on the direction the automotive industry is moving in, how consumer preferences are shifting to experience the latest vehicles, and what is next for an altering car ownership landscape.
Convenience and proximity are key aspects for car buyers, as Carwow's head of research Sarah Blewett outlines some of the marketplace's latest findings.
AM's Spotlight on The Customer report explores what trends and habits dealers must understand to provide the right buying experience, how dealers can help private buyers overcome their barriers to EV purchase, and how tailored experiences and great value can keep used car buyers coming back.
Autofinity is helping manufacturers and dealers achieve better margins by boosting ratings on classified websites, ensuring that vehicles are more accurately described, leading to higher residual values.
Devonshire Motors is currently testing a new artificial intelligence (AI) powered tool to help assist team members and improve efficiency within the business.
Industry leaders at the BVRLA’s recent Fleets in Charge conference have called for action to increase demand in the “stagnating” new electric car retail market.
Consumer confidence is starting to improve, with one in five drivers actively looking for their next car, according to research by AA Cars.
A successful pilot by USA dealerships is leading to Ferrari expanding its cryptocurrency payment system to its European dealers from the end of July.
Hyundai car owners now have an opportunity to purchase car accessories online from the manufacturer and choose collection or fitting at a Hyundai dealership of their choice.
Car ownership remains crucial for young people, with the need for a vehicle increasing among 17-24-year-olds, Auto Trader's latest consumer analysis reveals.
Fewer than one in five (18%) motorists check official safety ratings such as Euro-NCAP when purchasing a new car, according to recent findings.
It is the third consecutive year the AM Award for Online Consumer Experience (Independent) has gone to FOW Car Supermarket.
Dealers who cultivate a deeper understanding of their EV customers stand to develop better, longer term relationships and ultimately, create more revenue opportunities.
Cazoo, the indebted online dealer group that stated this year it would relaunch as a car marketplace, has given notice that could be about to call in administrators.
Google Cloud is expanding its strategic partnership with Mercedes-Benz, helping the car maker transform customer experiences with AI and generative AI (gen AI)
Online tyre retail group Colewood Automotive has hired Mark Widdows as its network director, tasked with increasing its online presence and broadening its tyre fitter network.
Online car dealer Cazoo is beginning to sell off its used car stock, transporters and customer care centres as it has announced it will switch to a new business model as a car marketplace, competing with rivals such as Auto Trader, eBay Motors and AA Cars.
Consumers who have witnessed new and used cars become significantly more expensive since 2020 are unlikely to beat a path to dealerships as a result of the National Insurance cut in Jeremy Hunt's 2024 Spring Budget.
