Car dealers endure more cash flow volatility than most businesses, but good forecasting, careful stock management and good communication can calm the waters
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Bonuses, holidays, or a handwritten note of thanks? Finding the right way to recognise your dealership employees’ contribution is vital
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
Many motor retailers say they would like to emulate Apple or John Lewis, but to do so would require radical change
Recruiting employees of different genders, ages and backgrounds will broaden the skills and experience your business depends upon to prosper.
A sandwich shop, a leasing company, a beauty salon, and a property business are just four ways dealers have created revenue streams and boosted footfall.
Pressures on car dealerships are increasing, but for those that are willing to change their business model and diversify, there are opportunities.
Car buyers welcome choice and dealer profits benefit from personalisation, but does that variety slow down deals and are US-style stocking levels the answer?
How car dealers can craft their messages for individuals and deliver them how and when each person wants.
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