Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
From sponsoring sports teams to raising money for charity, car dealers who ‘give back’ to their local areas say the rewards go far beyond the commercial
Whether through add-ons, dealer-fit extras, or more accurate part-exchange valuations, car dealers need a diverse approach to maximise margins
Doing the simple things right makes a big difference to car dealer profitability and remember: every little helps
The motor retail industry is moving rapidly and it is the car dealers who can keep pace who will win in the long term
When should ‘cost’ be considered ‘investment’? It’s a juggling act for car dealers
Car dealers endure more cash flow volatility than most businesses, but good forecasting, careful stock management and good communication can calm the waters
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Bonuses, holidays, or a handwritten note of thanks? Finding the right way to recognise your dealership employees’ contribution is vital
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
May 25, 2018 is the implementation data of the General Data Protection Regulation governing use of customer data.
Let AM help ensure you are compliant with news, insight and comment in our dedicated GDPR section – and at our February conference.
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis