Even as ‘diesel demonisation’ and digital buying cause concern, car dealers are driving the search for new profit sources
Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
From sponsoring sports teams to raising money for charity, car dealers who ‘give back’ to their local areas say the rewards go far beyond the commercial
Whether through add-ons, dealer-fit extras, or more accurate part-exchange valuations, car dealers need a diverse approach to maximise margins
Doing the simple things right makes a big difference to car dealer profitability and remember: every little helps
The motor retail industry is moving rapidly and it is the car dealers who can keep pace who will win in the long term
When should ‘cost’ be considered ‘investment’? It’s a juggling act for car dealers
Car dealers endure more cash flow volatility than most businesses, but good forecasting, careful stock management and good communication can calm the waters
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Bonuses, holidays, or a handwritten note of thanks? Finding the right way to recognise your dealership employees’ contribution is vital
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