AM Online

Specialist After Sales Advisor

  • Job added:   5 July 2018
  • Salary :   £8.50/hour
  • Location :   York, City of York
  • Job Type :   Temporary
  • Reference :   208194227
  • Company :   CV-Library
Specialist After-Sales Advisor

We are looking for an after sales adviser to work for my client based
on the outskirts of York. Providing advice over the phone, email or
webchat to end user customers for any warranty or performance issues.

Full Time (37.5 hours)

Location: South of York

Responsibilities:

* Trouble shooting and guiding customers through correct assembly,
starting and running procedure and tips and advice on general
operation and maintenance for the product

* Understanding any potential issues with the product and advising
customers on how to avoid future issues

* Process warranty claims

* Record all information on the internal CRM system

* Maintain a working knowledge of a diverse number of products and
liaise closely with product engineers within the organization to
feedback information on the nature of faults including
manufacturing defects for continuous product improvement

* Identifying common faults and consistently applying relevant
solutions to prevent product returns to store

* Potential to grow into a supervisory/management role.

* Must be available to work weekends (11am – 4pm) during the summer
months

Experience/Skills required:

* Technically minded

* Good telephone manner

* Mechanical Engineering background would be an advantage

* Excellent communicator on all levels

* Demonstrate problem-solving skills

* Microsoft Office skills, previous experience with CRM systems

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