From the accuracy of the customer data which underpins service and MOT campaigns, through the quality and ease of the online and offline customer experience, and onto the opportunities for health checks, tyre sales, recall and warranty work and forward booking, this webinar will provide plenty of insights and expert opinions.
Now that the UK's finance and insurance regulator has its new regime in place, listen to our panel of industry experts discuss what compliance now means in practice, why all parties in the industry need to embrace this, and whether the ethos of ensuring good customer outcomes will help motor retailers maintain a sustainable business for the long term, with satisfied customers who come back again and again.
Join Reputation & Snows Motor Group for an interactive session to discuss all things CX! Snows Motor Group's Olivia Snow are joined by Reputation's Matthew Patchett and Michael Bowles to discuss how Snows are putting customer feedback to work and how Olivia has worked to develop a CX-focused culture across the group.
This webinar, discussing the agency model and retail business model developments, gives an overview of the current UK landscape (who has gone agency, who is going that way, who is against it), and the challenges and impact on the retail marketplace.
This webinar will discuss the challenges motor retailers face in delivering a great, joined-up experience to car buyers no matter whether they are in-showroom or online elsewhere.
