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Aftersales Contact Centre Advisor

  • Job added:   27 July 2022
  • Job Type :   Other
  • Reference :   InAutomotive-386692
  • Company :   Johnsons Cars

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 61 multi-award winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

We are looking for inbound and Outbound advisors to join our team within the contact centre at our Johnsons Head Office in Redditch. Previous contact centre experience not required (although would be beneficial) Full training will be provided. Customer service experience is preferred.

This role would suit an outgoing personality with an excellent telephone manner and drive to achieve and excel targets.

Role and Responsibilities:

  • Receiving/making telephone calls.
  • Secure bookings for service, MOT and/or repairs.
  • Be knowledgeable about the services available.
  • Maximise every upsell opportunity.
  • Deliver the very highest levels of customer service.

Essential Requirements:

  • Excellent telephone manner.
  • Outgoing personality.
  • Motivated individual.

The ideal candidate will have:

  • Call centre experience.
  • Customer service experience.

The successful applicant will be highly motivated, efficient and organised. You must be used to working in a competitive and process driven sales environment and possess excellent communication and customer handling skills.

This position is within a busy sales environment, as such you will be provided with a competitive remuneration package and vehicle as well as industry leading product and manufacturer training. This is a fulltime position with 20 days paid annual leave, raising to 25 with longevity of service.

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