Rygor is looking for an organised and efficient service advisor to join its team at its Mercedes-Benz Commercial Vehicle Dealership in Nuneaton.
We are looking for an individual who is passionate about delivering exceptional customer service, who will be able tocontrol and maximise service and repair bookings to ensure that all resources required in completing the work are available on schedule.
You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
You will also have the following skills:
- Fantastic communication skills via email, telephone, and face to face
- Practical experience in an After Sales environment
- Ability to use all appropriate modules of Keyloop/Kerridge, particularly workshop loading and point of sale
- Good administrative knowledge
- A brilliant team player
- Attention to detail
- Strong organisation and time management skills
If you think you have the skills to excel in this role, click apply now.
About Rygor's Service Team:
At Rygor, Setting Standards is at the heart of everything we do, and will be at the heart of your career as well. Being part of ‘Team Rygor’ means to strive to be the absolute best and offer our customers the highest level of service, and our service team is absolutely central to delivering this ethos. Home grown talent is very important to us, so we are committed to helping you develop your career within the business, giving you training opportunities and the chance to work with some of the best the industry has to offer.
Benefits of working for Rygor:
- Working with an award-winning team (We've just been named 'Service Provider of the Year' at the WhatVan? Awards 2022)
- Access to online benefits platform, Perkbox
- Access to Rygor’s wellness programme and EAP
- Reward and recognition
- Mercedes-Benz training
- Branded uniform (front of house staff)
- Rygor’s continued investment in its sites
- Birthday eCard