Service Manager

Job Title: Service Manager

Location: York

Salary: Circa £50,000 basic + bonus – OTE Circa 70k

Full Time and Permanent

Our client is a privately owned franchise motor firm that operates primarily in the North of England with 54 car dealerships.

They are now actively looking for a Service Manager for their York dealership, the Service Manager would be leading a team of circa 30 colleagues and the site has 18 service bays.

Reporting to the Head of Business, you will be responsible for leading, motivating and developing the team to deliver and epitomise the highest level of customer experience.

Key Responsibilities will include:

• Assist the Head of Business in maintaining Brand standards and building outstanding relationships with the Brand.
• Leading, coaching, developing and managing the Service team to elevate their performance and behaviours, and deliver results.
• Ensuring appropriate resource management to deliver the highest level of customer experience, managing workshop bookings to optimise utilisation.
• Deciding appropriate diary booking to ensure correct workshop loading and the timely completion of work.
• Ensuring profit is maximised through the sale of additional work and suitable products and services.
• Carrying out thorough examinations of period management accounts, producing and reviewing financial objectives and raising any areas of concern/opportunity with the Head of Business.
• Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.
• Creating and fostering a team culture of high performance and excellence.

Qualifications:

• Previous experience of directing and developing high performing teams to deliver results is essential.
• Proven experience in a Service Management capacity is desirable.
• A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
• A solid understanding of current motor industry practices would be desirable but not essential.
• A deep understanding of the service core process.
• Strong ability to lead, influence and coach others into delivering results.
• Strong verbal and written communication skills.
• Strong attention to detail and the desire to deliver impeccable standards right across the business.
• A valid driving licence which is free from excessive penalties.

Benefits

• Highly competitive salary dependent upon experience.
• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

Our client is looking for a strong, customer focussed Service Manager who can demonstrate having previously led high performing teams

To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Colin Pybus Recruitment