Used Car Performance Manager
About the role
Sytner Group is looking for a passionate and driven Used Car Performance Manager to join our motivated and growing sales team at Sytner Cardiff BMW.
Operating between the Used Car Sales Manager and Retail Manager/Sales Executive teams, the role is responsible for ensuring all used car enquiries are impeccably handled and conversion rates maximised. You will be responsible for reviewing all telephone and digital communication chains and providing coaching and guidance to deliver exceptional levels of customer service to every enquiry. The result will be a significant push forward on the volume and profitability of the transactions completed by the used car sales team, alongside an industry leading customer satisfaction rating. The Performance manager will also be responsible for ensuring the used car display is immaculately presented at all times in line with BMW standards, adding to the prestige experience provided.
This is a full time role which will include weekend work on a rota, to ensure we provide our customers with the highest possible levels of service at all times.
This role would suit a Sales Manager/Sales Controller/Performance Coach with retail sales experience gained from within the motor industry, who has well-developed leadership skills and a deep understanding of all areas of the department. Ideally, you will be able demonstrate proven success in management and that you are able to handle conflicting demands. You will need exceptionally high standards, the ability to bring new and innovative ideas into the department and will continue to drive performance, whilst challenging the status quo. You will take personal pride in your impact on the department, be efficient and productive at managing daily tasks and have an outstanding work ethic. Daily team & 1-2-1 coaching is a key element of this role and you will be comfortable presenting and implementing positive change in these environments.
Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.
We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary and bonus you will also receive the option of a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.
We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback
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