As EU Block Exemption regulations erode franchised dealers’ share of the service market for new cars, customer retention among older car owners has never been more important.

Manufacturer fast-fit programmes can provide a low investment solution, bringing cars back into the network and keeping existing customers. But, faced with a declining service market, advancing technology and existing independent outlets with a loyal customer base, are they worth the investment?

In the June 1 issue of AM we look at the manufacturer schemes which have entered, and in some cases left, this competitive market and examine the opportunities and challenges of the fast-fit market for dealers.

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