Since July 2006, the service history of newly registered Mazda vehicles has been recorded online following the introduction of a digital service record (DSR) system.
There are fears that some repairers, particularly independents and fleet-operated workshops are not using the system to update a vehicle’s history. A spokesman said there is no cost for access to Mazda's online technical information system (MESI).
Ensuring DSR is up-to-date and in line with Mazda’s recommended servicing and body inspection intervals means company car residual values can be maximised when sold as without a comprehensive service history, it may sell at a lower price. Also, warranty validity is protected.
James Hopkins, Mazda fleet and remarketing director, said: "Independent repairers and fleet workshops may not necessarily see the point in registering just for Mazda when they handle vehicles from numerous manufacturers.
"Mazda was the first manufacturer to introduce DSR and it means one less administrative headache for fleet vehicle owners."