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Recall running smoothly says Toyota

Toyota GB says its network has already completed modifications on more than half of the cars involved in its accelerator recall campaign within its first month.

More than 90,000 vehicles have been into dealers for the required work.

And of the recalled Prius models, 58% have received adjustment to their braking software programme.

Toyota said more than 200 Toyota service centres around the country were pulling out all the stops to ensure the recalls are carried out as quickly as possible with the least inconvenience to customers, with hundreds of technicians and other staff putting in extra hours and cancelling leave.

Toyota’s strategy and the commitment shown at local level are being appreciated: Toyota’s survey of around 600 owners who have had their cars attended to shows that 96% are satisfied with their experience of the recall process.

Miguel Fonseca, Toyota GB managing director, said: “Our thanks go to our customers who continue to be supportive and have confidence in the Toyota brand, and to everyone in the Toyota family, from head office to the workshops, who have all worked together to maintain a high level of service quality as we address the challenges of the recall programme.”
 

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