In a guest blog, Vertu Motors chief executive Robert Forrester suggests the way franchised dealers have upped their game on customer service could help the high street avoid further major collapses.
Click here to read it:
Well Archie, Don't knock Mr Forrester on this one. Was it less than 2years ago that Tesco claimed to sell to the public cars 20% less than dealer forecourt prices??? Crashed and burned! Our model is not a basket case, it just takes devoted skilled people to make it work! Why is this industry always trying to do itself down? I agree with Bob F. I know the lengths we go to to create customer delight, I don't often see this on the high street!
Archie - 29/01/2013 14:35
Can't see the likes of Philip Green or Tesco taking advice from an industry that makes 0.6% pre tax profits too seriously.