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DfT to ensure Volkswagen Group faces 'legal consequences'

Volkswagen sign

The Department for Transport has summoned Volkswagen bosses to answer questions about its “unacceptable” treatment of UK customers in the wake of the dieselgate emissions scandal.

Responding to a report by the Commons' Transport Select Committee, the DfT said that the government agrees that Volkswagen’s treatment of UK consumers "has not been acceptable".

The DfT believes that UK Volkswagen owners should be compensated for the "inconvenience, uncertainty and worry caused by Volkswagen's cheating".

In its response to the Transport Select Committee, the DfT stated: “The Government wants to ensure that the Volkswagen Group faces appropriate legal consequences for its manipulation of emissions tests and is continuing to consider how best to do this. We have not ruled out opening our own investigation.”

The response added: "We also find it unacceptable that Volkswagen have avoided this issue for so long and have failed to adequately engage with their customers on this matter and respond to their valid concerns.

"Ministers have summoned Volkswagen UK to a further meeting in order to reiterate these views and remind Volkswagen that they expect the company to treat UK consumers fairly."

Labour MP Louise Ellman, chair of the Transport Select Committee, said she was pleased that the DfT has "promised to fight for the compensation that over a million UK Volkswagen customers deserve".

The DfT confirmed, however, that the Competition and Markets Authority (CMA) would not be opening an investigation into Volkswagen Group after it “carefully considered all of the issues”.

It is understood that new powers enabling the CMA to secure compensation for consumers only came into effect on October 1st, 2015, which is after the affected vehicles were sold.

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  • Iceage - 18/10/2016 14:35

    Oh yeh blah blah blah, blah blah blah I have done much less to 1 customer and ended up in court faster than you can say Gti. An awful experience that cost me £'000's even though I won the case!! Why-o-why have these guy's not been put in PRISON??? Feels like there is collusion and corruption on an epic scale at high levels in favour of large corporates.

  • Olddie - 19/10/2016 13:24

    Volkswagen may be in trouble in respect of their treatment of customers but the real losers are Volkswagen dealers who are experiencing reduced sales and are having to handle the "Corrections" under warranty for which the hourly payment is the same as any other warranty but the hourly allowance is so small that each job represents a loss.

  • Andrew - 24/10/2016 16:21

    Quite agree. The impact is not just on VW dealers. Having spent the last 40 years in the industry defending the trade, here are the worst cheats and bandits that are decimating all our reputations. Prison yes!