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EMaC: Your Aftersales Partner

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See how our range of solutions can increase consumer loyalty and aftersales profitability!

EMaC is the UK’s leading aftersales partner, with a portfolio of clients including 15 leading vehicle manufacturers and thousands of motor retailers, all of whom already benefit from EMaC’s constantly evolving, technology led product range to drive consumer retention.

We drive an aggregated £250 million of aftersales revenue into the UK network, annually, through our range of solutions.

Working in partnership with dealerships and service providers allows EMaC to deliver tailored solutions that meet the needs of each individual business. We constantly invest in innovation, driving wider aftersales opportunities to increase revenue for dealers.

EMaC. All taken care of.

Ignite – Our outsourced consumer sales and communications service will compliment your existing communication strategy to maximise consumer satisfaction, help you manage your costs and optimise revenue generation. With our flexible, scalable and skilled resource you can ensure that every opportunity is captured and maximise the value of each consumer interaction.

Drive Now, Pay Later+ – A flexible, interest-free monthly instalment plan for dealers to offer to their consumers. It not only enhances business revenue and profitability throughout the ownership cycle, but also builds lasting relationships and increases consumer satisfaction. With an increased consumer appetite to spread the cost of unexpected bills, Drive Now, Pay Later+ is the ideal solution.

Warranty – A unique range of products designed to maximise dealer profits and relieve regulatory burdens, whilst ensuring long term consumer retention.  Our range includes Lifetime Warranty, which combines the benefits of a Service Plan, Warranty and breakdown. Make a statement about the quality of your used vehicle stock by offering an EMaC Lifetime Warranty.

Cosmetic Maintenance Plan & Tyre & Alloy Wheel Maintenance Plan

Your consumers can maintain the condition of their vehicle with a range of Maintenance and Repair Plans from EMaC. Our innovative Cosmetic Maintenance Plan and Tyre and Alloy Wheel Maintenance Plans have been designed to maintain the visual appearance of your consumer’s vehicle through regular scheduled check-ups, giving peace of mind and enhancing the ownership experience.

Integration opportunities

You can integrate your systems seamlessly with EMaC’s, doing so will improve business efficiency and enable you to have a snapshot of your consumer’s aftersales journey.

EMaC’s system integration will enable dealers to strategically market to consumers at key stages of the vehicle ownership cycle. Example uses include aftersales revenue identification as part of a service booking journey.

Our system integration will fit seamlessly into an existing dealer website and compliments the retailer’s existing sales channels, offering consumers and dealers optimal flexibility and choice. 

Service Plans:

All our research tells us that an affordable, flexible and tailored approach to servicing costs is a big tick for your consumer experience. Some 1.8m consumers in the UK benefit from an EMaC-supported Service Plan and they renew year after year. Every Service Plan sold is, on average, three years of servicing.

Call EMaC today on 0330 099 6826 and see how partnering with us can increase consumer loyalty and aftersales profitability!

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