The 2024 edition of AM's Spotlight on Running A Modern Dealership report is now published and free to read here in digital format.

A useful guide for anyone involved in general management of dealerships, this year's report examines improving customer experiences, competition in the part-exchange marketplace, workforce flexibility, tips to enhance workshop flexibility and the impact on consumers of negative F&I-related headlines.

It includes insights and contributions from industry experts at companies including TrustFord, MotorVise, JudgeService, iVendi, ATG, Eden Motor Group, Auto Trader, Devonshire Motors and CitNOW Group.

Whether you're a dealer principal or a managing director, you'll find something useful and interesting in the Running A Modern Dealership report.

Editor's letter

Many automotive retail managers have noted that the market is slowly returning to normal after the disruptions of the past few years. However, this new normal includes challenges like selling electric vehicles and finding enough quality stock to fill the used car forecourt as well as the traditional ones of finding and keeping staff, and managing the cost base.

Running a modern dealership involves juggling various tasks, which may not be fully appreciated by outsiders. General managers have a lot on their plate, from guiding a skilled team to ensuring exceptional customer service.

Not to mention the impact of all the raft of new technologies that many dealership leaders must consider.

After all, modern dealerships aim to provide a seamless omnichannel experience for customers while maintaining healthy profit margins.

This special digital publication features insights from industry experts, suppliers and dealers on the key aspects of running a dealership.

Their contributions will be helpful in inspiring you to improve your own motor retail operation.