Car dealer review provider JudgeService has expanded its product range and doubled its staff as it publishes its 300,000th review.
The company, which launched in 2011, recently increased its team of contact centre staff to deliver its evolving range of products. As well as its headline used car customer satisfaction programme ReAct, JudgeService also offers additional customer satisfaction tools including ProAct, its lost sales survey, ‘advanced warning about car selection’ (AWACS) and Motability.
All surveys include the new dashboard facility, which allows dealers to compare their results to competitors, groups and sales people to use in internal development, training and management. JudgeService’s products have now delivered 300,000 reviews for more than 800 leading dealerships nationwide.
Robert Forrester, Vertu Motors' chief executive, said: “The JudgeService used car CSI system is one of the most exciting things I have come across in ages. It gives a simple view of what our business is doing in the vital area of used car customer experience, an area which as an industry we have all ignored for too long.”