Financial incentives, not regulatory pressure, are what car buyers believe will finally spark a true retail shift to electric vehicles (EVs), finds JudgeService.
JudgeService has appointed Rupert Pontin to the role of business development director, with immediate effect.
AM caught up with Neil Addley, managing director of JudgeService, and discusses how his business can help dealerships improve their customer service.
Dealers are now replying to more online customer reviews and with faster response times, according to new research by JudgeService.
Dealerships that routinely offer test drives and follow up with buyers see a major boost in customer satisfaction, according to new research from JudgeService.
JudgeService reveals that the Autumn Budget dampened consumer confidence in buying electric vehicles (EVs), with nearly half (46%) of car buyers expressing less confidence in making the switch.
Most car buyers will not consider buying a used electric vehicle (EV), despite falling prices and improved supply, according to research by JudgeService.
Dealer websites remain the most popular choice for new car buyers searching online, according to a new survey by review platform JudgeService.
MG boasts the highest proportion of electric vehicle (EV) owners among car brands that still offer combustion engines, according to a new study by JudgeService.
The first NFDA survey of consumer attitudes following the introduction of the Zero Emissions Vehicle (ZEV) Mandate in January has revealed that cost remains the primary barrier to buying an electric vehicle (EV).
Volvo has topped the rankings for brand loyalty in the UK, according to new consumer research by JudgeService.
JudgeService has been chosen as the reviews and feedback provider to the RAC Dealer Network.
Nearly half of car buyers (47%) intend to carry on with their next car purchase, despite their budgets being squeezed, according to new research.
Neil Addley, managing director at JudgeService, looks at how retailers can rethink their part-exchange strategies.
Mercedes-Benz customers travel further to showrooms than any other car buyers, as consumers increasingly look to purchase locally, research has found.
Sales teams must focus on making every customer interaction an “empathetic and positive experience” in order to boost used car stock turn, says Judgeservice.
Franchised workshops should consider aftersales retention as "a number one priority" as the impact of three years of falling new car sales start s to tell.
Franchised dealers can increase tyre sales as a result of the growing number of new electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) on sale.
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
Car retailers’ electric vehicle (EV) buying advice is growing in importance as motorists hit by the cost-of-living squeeze exhibit “stoicism and indecision” amid rising transport costs.
