In an era when consumers are impatient, distractable and rich with choice, dealerships must invest in their customer service to secure future profitability, suggests Mike Allen, the managing director of Cambria Private Capital, which invests in and provides advisory services to automotive start-ups and scale-ups.
As we enter 2025, a complex landscape awaits the UK automotive retail sector, shaped by global and domestic influences, writes Mike Allen, managing director of Cambria Private Capital and former automotive market analyst.
Providing car loans and other forms of motor finance is a critical role of dealerships that must continue in the future as buying habits and technology advance, believes Mike Allen, the managing director of Cambria Private Capital, a firm that invests in and provides advisory services to automotive startups and scaleups.
Mike Allen, managing director of Cambria Private Capital, discusses the withdrawal of Cazoo from the used car market and its pivot into an online marketplace
