AM Online

Dealer profiles

  • Yorkshire’s top dealer group is almost back to where it was before the downturn. To get there the group is relying on its staff to align themselves to its seven core values.

  • Vertu Motors’ year end results, published today, reveal turnover up year-on-year 8.9% and above the one billion mark for the first time, at £1.09 billion (2011: £999m).

  • Jemca raises its Toyota profile with £11m Enfield investment.

  • Two decades have seen Essex Auto Group grow from a single outlet to selling different marques through its five showrooms. But despite the changes it’s still Ford – its original franchise – that sits at the heart of its business.

  • “In five years’ time all this will be gone.” That’s a pretty powerful statement, by anyone’s standards. What makes it even more weighty is that it was delivered by the head of the UK’s largest franchised dealer group, Pendragon.

  • The attraction of the older model: Bentley and Vauxhall make biggest inroads as dealers look to older models to replenish their forecourt displays.

  • Clean data key to good marketing: Customer database is a vital tool as dealers look to improve aftersales profits.

  • 'Ill wind' boost for F&I: Credit crunch has resulted in a big increase in the demand for dealer finance.

  • Each quarter AM surveys dealers in its High Performance Indicators survey on the state of the market and their confidence in areas such as sales, profitability, manufacturer relations and consumer demand. The survey includes telephone interviews with a number of dealers. Their views are expressed here.

  • Grants Seat's line managers are shielded from administration to concentrate on customers.