After Sales Customer Service Advisor

We are recruiting for a After Sales Customer Service Advisor for a client of ours based in Tipton.

This is initially a 2 week Temporary Assignment

Hours: Monday - Friday 9am-5pm
Location: Tipton
Pay: £10 per hour

THE ROLE

This is a high paced and varied customer service, administration and sales coordination position where no two days are the same. You will be working in an office alongside 7 others and will be responsible for offering professional quotations to customers and processing sales orders. You will be working heavily on the phone, receiving inbound calls and making outbound calls, these calls will also include sales calls to customers who have enquired about the products and also to previous customers who have not been in contact within a certain period of time. You will also be responsible for ensuring the warehouse team have received the orders to be picked and that couriers have delivered the products as expected, resolving any issues as they may arise.

PERSON SPECIFICATION

Office based customer service and administration experience is essential (minimum 1 year, ideally 3-5years)
Previous warm based telesales inbound and outbound experience would be ideal
Experience in a similar order processing role would be ideal but not essential
Excellent customer service/communication skills
Familiar with Microsoft Office packages i.e. Outlook, Excel
Highly organised and efficient
Methodical in approach
A confident person, not shy of picking up the phone with a pleasant manner
Punctual, reliable and experience of working well within a team
Stable work history, be able to explain reasons for leaving previous positions***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE ***

DOES THIS SOUND LIKE YOU?

Please send your CV and call Grace on (phone number removed)/(phone number removed).

***If you have not received a response within 48 hours, unfortunately your CV has not been selected on this occasion