After Sales Executive

AFTER SALES EXECUTIVE – CREWE - £22000 PLUS UNCAPPED COMMISSION
We are working with a fantastic company who are one of the top employers in the Crewe area. They believe the working environment should be professional but relaxed and a fun place to be! Due to a huge growth period and continuing success, we are recruiting for experienced After Sales Executive to join their supportive and friendly team.
The company offers excellent ongoing training, designed to maximise your confidence, increase your abilities and help you to progress to the top of your game.
COMPANY BACKGROUND
Established over 20 years ago, the company has continued to grow. A market leader in their field, their customers are King but so are their employees. Our client, truly looks after their staff, recognises hard work, achievements and dedication. They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.
AFTER SALES EXECUTIVE JOB PURPOSE
You will be dealing with existing customers who have shown an interest in the companies products but not completed the sale, effectively leaving products in their basket. The After Sales Executive will contact the customers and through effective questioning, you will establish any queries or concerns that prevented the completion of the sale. E.g. Have they had issues checking out? Unsure if it is the best product for them? Offering technical advice and through negotiations you will successfully close each sale.
AFTER SALES EXECUTIVE KEY RESPONSIBILITIES:
* Direct outbound contact with warm customers
* NO COLD CALLING!
* Promotion of own brand products
* Using effective questions identify problems and queries and offer solutions and answers
* Product recommendations
* Exceed targets
* Build relationships
* Update database
AFTER SALES EXECUTIVE KEY REQUIREMENTS:
* Minimum of 6 months experience with customer service twinned with telesales experience
* Positive approach
* Naturally a positive communicator
* Target driven
* Problem solver
* Ability to close deals through questioning and negotiation
* Excellent communication skills
* Excellent listening skills
* Able to negotiate and handle objections
* Establish a customers need through effective questioning
* PC literate using Word and Excel
AFTER SALES EXECUTIVE PACKAGE:
* Salary - £22k with uncapped commission
* Excellent training and development
* Career progression
* Competitive annual leave
* Working Monday to Friday 8.50am – 5.20pm
* On-site parking
* Recognition awards
* Regular company events
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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency
AFTER SALES EXECUTIVE – CREWE – £22000 PLUS UNCAPPED COMMISSION