AM Online

After Sales Manager

  • Job added:   3 January 2019
  • Salary :   £35000 - £40000/annum
  • Location :   Newmarket, Suffolk
  • Job Type :   Permanent
  • Reference :   209250758
  • Company :   CV-Library
Working for a leading Agricultural Machinery business we are currently looking to recruit for an After Sales Manager/Service Manager for the service department, including customer and dealership service interactions and repairs.

You will provide the highest level of customer service with a sales-minded attitude and develop lasting customer relationships.

The role:

* Train, motivate, and lead after sales teams to achieve set objectives and targets to drive the business forwards

* Ensure adequate spare parts stocking levels for dealers, distributors and internally.

* Develop working knowledge of industry standards and practices including product details and company services offered

* Ensure administrative tasks are completed correctly and promptly

* Improve service methods to increase productivity and customer service

* Regularly audit work carried out and customer service levels to ensure all standards are met and the repair work is carried out effectively and correctly

* Obtain customer feedback regarding product/service quality/improvements

* Assist customers in resolving issues and complaints concerning purchased products or services

* Build and establish good working relationship with customers to facilitate increased patronage and revenue

* Monitor contract details to notify clients of pending expiration and help process renewal

* Supervise the operations of after sales teams to ensure set targets are met

* Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

* Align the team with the goals of the company business plan

* Take control of warranty, customer return, supplier return process.

* Create and implement new systems and procedures to streamline.

* Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

* Develop and optimize support and service processes, tools, and systems

* Oversee all post-sales services provided to clients to ensure customer satisfaction

* Maintain an up-to-date knowledge of job operations by conducting research

* Provide periodic reports to management on all after sales activities

* Ensure compliance with all general and company policies when carrying out job duties.

* Participate in Management Meetings

Essential Candidate requirements

A minimum of 5 year’s experience in an aftersales role

Proven management experience – setting objectives, monitoring performance, motivating your team

Ability to build and manage customer relationships

Strong communication skills

An experienced self-starter with the ability to develop and implement solutions necessary to ensure increased customer satisfaction

Proven experience in documenting standard operating procedures and manuals with a view to continuous improvement

Ability to build a power point presentation and deliver a high spec training programme

Ability to travel worldwide to support the export business

Agricultural manufacturer service background

Desired Candidate Requirements

A degree in engineering, business administration, economics or any other related business discipline.

Available immediately

Export Trade knowledge

Manufacturing background

A Genuine interest in agriculture and supporting knowledge

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