After Sales Support Engineer

Our client, based in the East Manchester area, require an After Sales Support / Quality Engineer paying £35,000-£40,000 per annum dependant on experience.

Knowledge of working with high pressure components would be beneficial covering various forms of Instrumentation.
The successful Engineer will liaise with all departments; including Design, Assembly & Sales to assist in after sales customer quality issues. This person will also need to be able to create CAD drawings that will be used by the assembly and machining team to rectify any changes.

Overview:
Process products returned for servicing or repairs and provide prompt response to customers with detailed and conclusive report based on findings.
Achieve production realisation by reviewing areas for improvement on returned product and implementing changes on existing designs.

Accountabilities:

* Provide rapid response to customers' requirements for after sales support.
* Coordinate process of returning products with customer and provide full inspection with detailed report of findings.
* Repair products and implement any corrective action, including design changes, perceived to improve performance of the products in the field.
* Provide engineering expertise to support other functions, including sales, machine shop and assembly that facilitate product realisation based on findings of repaired product.
* Work with the Assembly Engineers to resolve product testing issues and complete corrective actions in a timely manner.

Measures of effectiveness:

* Response time to process customer's returns.
* Number of new designs meeting customer requirements, quality and cost criteria without rework.
* Number of manufacturing reworks due to errors in design
* Completed design files for all product designs.

Measures of effectiveness:

* Accurate drawings available for production
* Availability and accessibility of design information and drawings
* Elimination of manufacturing reworks due to errors in design
* Development of new products managed effectively to achieve required timescales, production schedules and quality standards.

Key Relationships:

* Sales/Marketing
* Planning
* Machine shop
* Purchasing
* Assembly
* Quality

Qualifications and Experience:

* Degree in Mechanical Engineering
* Ability to work with CAD software, Autodesk Inventor and Vault
* Experience of developing designs for CNC machining and assembly
* Knowledge of fluid dynamics and stress calculations on components under pressure
* Understanding of PED, FEA, FMEA and ATEX all beneficial

If you feel you are well suited to the After Sales Support/ Quality Engineer position, please apply with your full updated CV. We will need at least one recent verbal reference before placing you out to work.

Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries.

Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities