Aftersales Strategy Director.
Based in Scotland.
To support the CEO in developing and implementing a future business strategy across the Aftersales functions including Bodyshop, Parts and Service.
The role requires an individual with a proven track record of delivering outstanding results across all Aftersales KPI's. The Aftersales Director will need to be a strategic thinker who can analyse a wealth of data and implement actions to improve performance. They must be focused on quality and have the ability to solve problems, have a robust work ethic and high levels of integrity.
Manage a central team of Aftersales colleagues to deliver projects across the group.
Build and deliver strategies to drive performance in all areas with a huge focus on customer quality.
Responsible to support Marketing plans to drive enquiries.
Support the contact centre to improve retention and conversion.
Review and implement products and services to improve profitability.
Review and improve internal scorecards to improve performance.
Support the wider team to improve Aftersales performance.
10 years + senior experience in delivering outstanding results in Aftersales.
Extensive experience in leading teams to improve Aftersales Performance.