Auction Assistant

We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.

We are looking for a 30 hour Auction Assistant to join our team at our Donington site

Responsibilities include:

• Provide exceptional service to all our customers and clients.
• Be responsible for the end to end buyer registration process.
• Be responsible for customer enquiries.
• Carry out administrative tasks with a high level of accuracy.

Duties include:

• Register buyers
• Serve at the counter
• Answer the phone
• Field all enquiries from customers & vendors
• Prepare documentation to support Sale Day activities including creation of catalogues.
• Prepare the rostrum for Sale Day
• Produce the Sales Catalogue
• Reconcile the payment drawer daily
• Manage provisional bids as required
• Process payments from buyers
• Manage DVLA & legal requests for information
• Oversee that all invoices are prepared & sent to buyers, including delivery, with support from Auction Assistant
• Liaise with Accounts Assistant within branch to ensure debt is controlled.

Qualifications/Experience:

• Excellent customer service skills
• Intermediate computer & Microsoft office knowledge
• Strong interpersonal and communication skills
• Organisation & prioritisation skills