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Automotive Receptionist

  • Job added:   2 August 2022
  • Job Type :   Other
  • Reference :   InAutomotive-389128
  • Company :   Renault Retail Group

Renault Enfield seeks a confident and immaculately-presented individual with a professional telephone manner to join our customer-hosting Front-of-House team, job-sharing as a permanent part-time Meeter-Greeter / Receptionist.

We are looking for a confident individual who enjoys dealing with people both in person and over the phone. Previous Front of House reception or hospitality experience is essential.

Officially entitled “Customer Diamond” this is a pro-active role where a tremendous first impression is critically important, from a polite and attentive welcome to walk-in customers to a timely, professional and helpful response to phone and email enquiries.

Duties include answering incoming calls and directing them to the relevant department in an attentive, helpful and welcoming manner, hospitality: warmly welcoming customers, colleagues and VIPs to the dealership and directing them in a helpful manner, maintaining the showroom’s point of sale material, handling incoming and outgoing post, plus other front of house / customer service duties in line with the remit.

KEY REQUISITES OF THE POST HOLDER:

Essential

  • Ability to work the required hours and shift pattern
  • Extensive previous experience in a busy reception or meeter-greeter role
  • IT literate: Intermediate skill level in Microsoft Outlook, Word and Excel
  • Within 30 minutes commute of our Dealership

Desirable previous experience

  • operating a telephone switchboard
  • handling a computer-based messaging system
  • incoming/outgoing post and deliveries

As a result of the duties focussing on the customer meeting-and-greeting aspect, our preference will be for candidates that have operated recently as front-of-house receptionists rather than office receptionists/administrators.

Working Pattern

  • 3 days on, 3 days off
  • As our dealership is open 7 days a week this pattern will include weekend work.
  • Alternating (job share) with another Part-time Receptionist
  • Averaging 31 hours per week across a 6-week rota.

The role averages 31 hours per week and we require candidates to have a flexible approach to cover holidays and attend VIP events and training when necessary.

Per year, our Meeter-Greeters are required to cover the other Meeter-Greeter’s holiday: up to 15 additional days outside the usual rota.

Hours

  • 8am to 6pm weekdays (with ½ hr break)
  • 8:30am to 5pm on Saturdays (with ½ hr break)
  • 10am to 4pm on Sundays (no break)

In return we will offer a basic salary of £16,120 per annum. This is equivalent to an hourly rate of £10 per hour and will be paid monthly.

Fringe benefits include 16.5 days annual leave, pension, employee benefits and discount scheme and superb career opportunities.

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