Car Dealership Service Advisor / Service Adviser

Car Dealership Service Advisor / Service Adviser

Basic Salary: £22,000 - £25,000 and a realistic OTE of £35,000 p.a.

Location: Watford, Hertfordshire

We are looking for an Automotive Service Advisor to work in a successful and highly efficient Service Department for an industry award-winning main dealership. There is a genuine opportunity for ongoing training and professional development for someone with a motivated, focussed and team minded approach to their work. Monthly bonuses are extremely competitive and genuinely in the region of £1000 - £1100 per month.

Minimum 6 months experience as an Automotive Service Advisor is required.

Duties include:

To receive customer bookings and plan customer arrival times.
Greet all customers at reception and agree on customer service and repair requirements
Organise road tests and physical inspections of vehicles before the commencement of work
Complete repair orders and inform the customer of approximate prices, completion times and methods of payment. Obtain customer signature or signature by the person authorised on behalf of the customer for work authorisation
To establish customers onward travel arrangements and offer service loan car facility, courtesy transport or collection and delivery facilities
Load the workshop accurately using Computerised or Manual systems and ensure Parts Department is aware of customers' requirements
To carry out customer follow up and prospecting activities co-ordinated with the Technical Service Manager to maintain and build the volume of work within the Workshop
Maintain customer record files and repair order register on a daily basis to ensure accurate analysis of Service Department activityIf you are looking to join a company that can offer excellent rewards, then we would love to hear from you! Please contact Dawn Saxby-Willis at Talentsure Recruitment on (phone number removed) or apply ASAP