An opportunity has arisen for an experienced Motor Trade Service Advisor to join a franchised main dealer in the SS postcode area of Essex. The basic salary will be based on your experience and you can expect to earn an OTE of £32k. This key position has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership and have a very stable CV. The Role of a Service Advisor: • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department • Advising on technical queries or issues • Booking vehicles into the department for work to be carried out • Informing customers of the progress of their vehicle • Cross selling customer repairs and parts • Finalising the invoice on completion of required work About you: • The ability to work independently in a busy, pressurised environment is essential • Customer focus, relationship maintenance and communication skills are of paramount importance in this role • Technical skills and experience are essential • The successful applicant will be self-motivated, with a proactive approach to customer service • A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible. • You are required to have Service Advisor experience from within the Automotive trade so that you can hit the ground running • You must be well presented and have excellent interpersonal and organisational skills • You must be IT literate including knowledge of Drive and 1-Link Hours of work - Monday to Friday 08.00-18.00 with and 1 in 4 Saturday’s 08.30 to 17.30 as per the rota. For further details on this role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy
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