Contact Centre Advisor

Are you a confident telephone sales operator, IT literate, people centric and welcoming character looking for a new challenge within the automotive industry? Would you like the opportunity to work for the South West's largest automotive dealership group?

Westerly Group Contact Centre in Bridgwater currently have a vacancy for a part time Contact Centre Advisor to join the team working 3 days per week.

What can we offer you?

• Workplace pension (if applicable, via a salary exchange option)
• Bonus scheme
• 22 days annual leave plus bank holidays (equivalent pro rata for part time workers)
• Cycle to work scheme
• Refer a friend rewards
• Life assurance
• Discounted sales, MOT, products, parts & servicing

What will the role include?

You will need to deliver a 5 star customer experience on behalf of our BMW & MINI brand division. Receiving incoming telephone and online enquiries and responding to queries professionally and in a timely manner as set by the call centre requirements and standards. Some enquiries may need a direct sales approach in order to resolve them. This role is all about creating a positive and premium first impression. We are looking for a team player who will take a keen interest in our BMW & MINI customers ensuring that their needs are consistently met. A firm and courteous approach is essential as are excellent communication and interpersonal skills along with a strong organisational ability, articulacy, above average listening ability and a solid administration skillset.

Could this be the role for me?

As the first point of contact for many of our customers we are looking for a friendly and outgoing individual who understands what it takes to deliver outstanding levels of customer care whilst creating a positive first impression of the business. You should be a naturally personable and vibrant character who is able to build rapports quickly with our customers during telephone conversations and via electronic communications. You will be presentable, reliable, punctual and willing to go the extra mile to support and assist. Previous telesales, call centre and/or front of house experience along with a superb telephone manner will be pre-requisite.

Who are we?

Helston Garages Group was founded in 1960, today we partner with 13 automotive brands, have 38 outlets and employ in the region of 1,000 people throughout the South West of England with businesses across Dorset, Somerset, Devon and Cornwall.

We believe that we offer a stable and enjoyable working environment for our employees. Career development is enthusiastically encouraged by the Management and our Manufacturer partners, with dedicated programmes helping employees and our Apprentices with their progression and ongoing careers.

This is a fantastic opportunity to work for a family run business and if you feel you have the motivation, aptitude and attitude to be one of our Contact Centre Advisors, then please click 'apply'.