Excellent opportunity for a candidate who thrives on providing exceptional customer service to join the World's No.1 vehicle brand. Candidates from all industry backgrounds welcome.
Woodford Green, Essex
£23,000 (OTE £30,000) + Benefits + Leading Industry Training
About the brand:
We are a long established, family run business operating since 1905.
As a Technician in a Toyota/Lexus Centre, we offer career advancement opportunities for every level of capability, growing your knowledge and increasing your expertise, giving you unique opportunities that can be found nowhere else.
Due to further expansion we are looking for an attentive and efficient for our new service centre.
Does this sound like you?
+ Proven high level of customer service skills and a customer centric mindset
+ Enjoys working with people.
+ Good communication skills.
+ Strong organisational and prioritisation skills.
+ Able to take initiative and ownership of issues with a proactive can-do attitude and ability to problem solve
+ Able to multi-task and switch between tasks.
+ A team player who offers help and support to others
+ Willingness to learn and keep up-to-date with product and technical information.
+ Thrives in a high-pressured environment.
Highlights of this role include:
+ Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
+ Talks and listens to customers to build rapport and understand their service/repair requirements
+ Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
+ Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
+ Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership
+ Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
+ Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
+ Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
+ Ensures opportunities by other teams are followed up by the most appropriate specialist, new and used car sales etc
+ Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided
Interested? Apply here for a fast-track path to the Group Aftersales Director
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.