Customer Enquiry Advisor- Warrington

HALLIWELL JONES (WARRINGTON) LTD

Position:  Customer Enquiry Advisor

Location:  Warrington

Full Time including weekends, Permanent  position

 

Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Customer Enquiry Advisor.  The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop.  We provide ongoing training and development together with great career progression opportunities.

 

Reporting to the Group E Master and Database Manager, the main objectives of the post are to:

 

•       To ensure that all digital enquiries are contacted, qualified, managed, fulfilled and distributed in line with the Halliwell Jones Group customer journey.
•         Ensure that all customer enquiries generated via digital platforms are logged onto the DMS system, be the initial point of contact and ensure customer contact is maintained throughout the enquiry process.
•          Fully adhere to the administrative requirements of the CRM Portal system, ensuring that the relevant elements of the bonus criteria are achieved without exception.
•          Adhere to compliance procedures in terms of data protection and disclosure documentation.  

Essential criteria for the position includes:

·         Excellent customer service and organisation skills.

·         Excellent communication and administrative skills.

·         Reliable and focussed.

·         Excellent attention to detail.

·         Ability to work well under pressure and to tight deadlines.

·         Ability to work within a team environment.

·         Ability to use own initiative.

·         Experience communicating with Senior Management.

·         Knowledge of Drive and Excel package IT experience preferable.

 

The ability to work weekends is essential.

 

This is an incredible opportunity to join a family based business that offers both a competitive salary along with a prestige brand and company culture.  Other benefits include great staff discounts and life assurance. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you.  Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, 130 Manchester Road, Wilmslow, SK9 2LE.