Customer Service Advisor

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

Are you ready to grab the wheel and start your engine on a new career?

WHAT WILL I BE DOING?

You’ll be handling calls, chats and emails from customers who have already purchased their vehicle and need your help. You’ll have the opportunity to see their queries through to conclusion and hear their feedback first-hand, to see how your work can delight our customers.

You’ll experience lots of variety in your calls right through from a simple ‘how do I turn my lights off?’ to ‘I’ve broken down at the roadside, can you help me?’. So, if you’re professional, helpful, love supporting customers and want to provide a memorable experience then this could be the role for you.

WHAT DO I NEED TO BE SUCCESSFUL?

If you think this role is for you, then you will have the desire to help and find solutions at the heart of what you do. You will also have a resilient attitude and a calm measured approach to all tasks.

If you have experience in a call centre or contact centre environment that would be ideal, and some previous customer service, retail or hospitality experience is desirable. But, all we really need from you is strong communication skills, being comfortable and able to speak to people on the phone is a must, and a willingness to get stuck in!

Click apply and come and see what all the fuss is about!

WHAT CAN I EXPECT?

A brilliant working environment, ongoing training and a fully mapped career path to the top!

Oher than that you will get 33 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more.

CARSHOP RECRUITMENT PROCESS

If you are successful you will be invited for a face to face interview in our store.

CarShop welcome applications from all walks of life, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that. 

We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself. 

You may also have experience of: Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin, Contact Centre, Call Centre, Agent, Complaints Handler, etc.