Customer Service Advisor- After Sales
This job is expired!
- Job added: 4 March 2023
- Salary: £20000 - £22000/annum
- Location: Sutton in Ashfield, Nottinghamshire
- County: Nottinghamshire
- Job Type: Permanent
- Reference: 218421893
- Company: CV-Library
Customer Service Advisor – After Sales
Sutton-in Ashfield
Full time and Permanent
Monday to Friday 9am-5pm
Salary: £20,300-£22,000 dependent on experience
We are delighted to be working on behalf of a global manufacturing company to help them secure a Customer Service Advisor on a permanent and full-time basis.
Our client has a long history in the luxury manufacturing industry, using new and innovative techniques to create great designs at a high standard of quality.
Key Responsibilities:
* Obtain all customer order details, photographs and contact details, clarifying any questions before processing the customers enquiry.
* Raise the customer issue on the case management system and follow through to the relevant stages.
* Identify customer issues and solve in accordance with manufacture warranties, provide a response and communicate back to the customer.
* Ensure all open cases and service issues are checked regularly and followed up within the SLA.
* Inform customer on service issue progress and update all communication on the system.
* Manage operations in dispatching parts and repairs.
* Manage communications to customers ensuring they meet all brand communication guidelines.
* Manage customer service standards across all communications including email, telephone, and social media.
* Report to managers on frequent issues and ensure that procedures are put in place to resolve them.
* Dealing with email and telephone enquiries guaranteeing quick resolution for all parties in line with SLAs.
Required Skills:
* Maintaining professional response whilst communicating with customers.
* Be honest and reliable.
* Strong team working skills.
* To be able to keep calm and professional under pressure.
* Strong work ethic.
* Working to improve customer experience and processes.
This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency
Sutton-in Ashfield
Full time and Permanent
Monday to Friday 9am-5pm
Salary: £20,300-£22,000 dependent on experience
We are delighted to be working on behalf of a global manufacturing company to help them secure a Customer Service Advisor on a permanent and full-time basis.
Our client has a long history in the luxury manufacturing industry, using new and innovative techniques to create great designs at a high standard of quality.
Key Responsibilities:
* Obtain all customer order details, photographs and contact details, clarifying any questions before processing the customers enquiry.
* Raise the customer issue on the case management system and follow through to the relevant stages.
* Identify customer issues and solve in accordance with manufacture warranties, provide a response and communicate back to the customer.
* Ensure all open cases and service issues are checked regularly and followed up within the SLA.
* Inform customer on service issue progress and update all communication on the system.
* Manage operations in dispatching parts and repairs.
* Manage communications to customers ensuring they meet all brand communication guidelines.
* Manage customer service standards across all communications including email, telephone, and social media.
* Report to managers on frequent issues and ensure that procedures are put in place to resolve them.
* Dealing with email and telephone enquiries guaranteeing quick resolution for all parties in line with SLAs.
Required Skills:
* Maintaining professional response whilst communicating with customers.
* Be honest and reliable.
* Strong team working skills.
* To be able to keep calm and professional under pressure.
* Strong work ethic.
* Working to improve customer experience and processes.
This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency
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