Customer Service - After sales / Post-Sales - Coventry
This job is expired!
- Job added: 7 September 2020
- Salary: £24000 - £28000/annum
- Location: Coventry, West Midlands (County)
- County: West Midlands (County)
- Job Type: Permanent
- Reference: 212402301
- Company: CV-Library
Customer Service - After sales / Post-Sales - Coventry - Engineering Manufacturing
White Label Recruitment are currently working in partnership with a leading global engineering manufacturing business in their recruitment for a Customer Service person to focus on the post-sales support to customers.
The Role
* This role will sit in the internal sales office but will purely be focused on the post-sales
* Be the point of contact for customer queries and complaints and offer solutions and resolve these.
* Process new invoices for customer queries, POD's, stock returns and delivery enquiries in line with agreed timescales.
* Monitor and analyse the back orders and report – work with purchasing on the dates / timescales and offer alternatives to the customers if necessary and checking
* Develop strong working relationships with other departments in the business
* Process, check and raise credits as required
The Person
* Have a strong sales / customer service administration skills
* Ideally be from an engineering or manufacturing / distribution environment
* Must have experience with aftersales / post sales / aftermarket
* Be personable and have a good telephone manner
* Will need to be a strong character for dealing with customer complaints
* Ideally have experience working with SAP
* Have good experience working in a fast paced sales office environment
The Package
* £23,000 - £28,000 annual salary
* 26 days annual holiday + bank holidays
* Pension
* Cash bonus scheme
* Lots of training and future opportunities
* 8.30 – 4.45 Monday - Friday (a slight shift in these hours could be offered for the right candidate)
White Label Recruitment are currently working in partnership with a leading global engineering manufacturing business in their recruitment for a Customer Service person to focus on the post-sales support to customers.
The Role
* This role will sit in the internal sales office but will purely be focused on the post-sales
* Be the point of contact for customer queries and complaints and offer solutions and resolve these.
* Process new invoices for customer queries, POD's, stock returns and delivery enquiries in line with agreed timescales.
* Monitor and analyse the back orders and report – work with purchasing on the dates / timescales and offer alternatives to the customers if necessary and checking
* Develop strong working relationships with other departments in the business
* Process, check and raise credits as required
The Person
* Have a strong sales / customer service administration skills
* Ideally be from an engineering or manufacturing / distribution environment
* Must have experience with aftersales / post sales / aftermarket
* Be personable and have a good telephone manner
* Will need to be a strong character for dealing with customer complaints
* Ideally have experience working with SAP
* Have good experience working in a fast paced sales office environment
The Package
* £23,000 - £28,000 annual salary
* 26 days annual holiday + bank holidays
* Pension
* Cash bonus scheme
* Lots of training and future opportunities
* 8.30 – 4.45 Monday - Friday (a slight shift in these hours could be offered for the right candidate)
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