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Customer Service - After sales / Post-Sales - Coventry

  • Job added:   7 September 2020
  • Salary :   £24000 - £28000/annum
  • Location :   Coventry, West Midlands (County)
  • Job Type :   Permanent
  • Reference :   212402301
  • Company :   CV-Library
Customer Service - After sales / Post-Sales - Coventry - Engineering Manufacturing

White Label Recruitment are currently working in partnership with a leading global engineering manufacturing business in their recruitment for a Customer Service person to focus on the post-sales support to customers.

The Role

* This role will sit in the internal sales office but will purely be focused on the post-sales

* Be the point of contact for customer queries and complaints and offer solutions and resolve these.

* Process new invoices for customer queries, POD's, stock returns and delivery enquiries in line with agreed timescales.

* Monitor and analyse the back orders and report – work with purchasing on the dates / timescales and offer alternatives to the customers if necessary and checking

* Develop strong working relationships with other departments in the business

* Process, check and raise credits as required

The Person

* Have a strong sales / customer service administration skills

* Ideally be from an engineering or manufacturing / distribution environment

* Must have experience with aftersales / post sales / aftermarket

* Be personable and have a good telephone manner

* Will need to be a strong character for dealing with customer complaints

* Ideally have experience working with SAP

* Have good experience working in a fast paced sales office environment

The Package

* £23,000 - £28,000 annual salary

* 26 days annual holiday + bank holidays

* Pension

* Cash bonus scheme

* Lots of training and future opportunities

* 8.30 – 4.45 Monday - Friday (a slight shift in these hours could be offered for the right candidate)

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