Customer Service and After Sales Assistant

Do you have experience of looking after customers from start to finish?

The please apply!

You will be joining a small and successful team to continue their first class customer service and in turn continue to grow as a company.

Well established and with a database of repeat customers you will be:

the first point of contact for inbound sales enquiries via telephone, email and website
required to process orders
liaising with warehouse staff/suppliers where required
assisting with sales process from enquiry to delivery
providing after delivery follow up calls/email for feedback
responsible for answering customer service enquires/issues logging and assisting to resolve them
required to enquire as to any further business potential/make customer aware of other services provided
make small updates to website pricing /products when requiredYou will also be asked to:

attend occasional Trade shows when company is attending (usual 2 or 3 a year)
maintain communication with current customers ensuring requirements are met keeping updated with current and upcoming projects
contact new businesses to enquire if they would be interested in becoming a customer

You will need to be:

computer literate, word excel, outlook (SAGE and Wordpress experience great but not essential can train)
able to manage your own workload and take ownership of it
willing to help colleagues as part of a small teamIn return you will receive:

20 holidays plus BH
an extra day of for your birthday - if it falls on a week day
staff discount
an annual pay review with potential bonus
a company pension scheme

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone