AM Online

Customer Support / After sales

  • Job added:   15 November 2023
  • Salary :   £30000 - £40000/annum Competitive Salary / Bonus
  • Location :   CH7, Mold, County of Flintshire
  • Job Type :   Permanent
  • Reference :   218513021
  • Company :   CV-Library
You will be based & work from the Head Office in Mold, North Wales with a focus on lift industry product support and engineering.

Main duties

Customer support:

* Manage individual time on project calls/technical support in accordance with internal & ISO procedures.

* Be competent in providing design/engineering solutions compliant with relevant industry standards.

* Build and maintain structured approach to technical support; methods, files, processes.

* To become conversant and competent with the current IT platforms including the CRM and ERP systems.

* Liaise with internal/external teams with all related tasks including customer meetings and site surveys.

* Maintain customer support with claims and analysis.

* Maintain KPI’s with key product development and improvement for sustainability.

* Decision making on claim costs and best case scenarios.

* Technical support assistance and allocation of resources.

* Implement root cause analysis and cost of claims.

* Attend weekly/periodic meetings/calls on claims and non-conformity reports.

* Progressive improvement on intercompany and 3rd party quality and supply issues.

* Attend customer meetings and technical site surveys when required utilising safe access and RAMS.

* Attend and provide training seminars when required in accordance with company guidelines and customer requirements.

* Returns management of critical spares and non-conformities; processing and analysis.

* Technical assistance and approval of claims, travel and cost analysis of claim

* Liaise with varying degree of customer in relation to claims

* Provide design/engineering solutions compliant with relevant industry standards in response to claims.

* Manage day to day of customer support team.

* Manage site survey timings – after sales support.

* Assist with Quality manual assurance and audits; ISO 9001, ISO 45001 and 14001 – Customer care.

* In conjunction with Management implement trying schedule for customer service and support.

* Dealing with people and technical service level

Qualities required

* You will be a motivated individual with excellent time management and a confident member of a team able to assist and communicate with staff at all levels.

* Good problem solving skills and ability to check technical / electrical drawings and evaluate design feasibility.

* Having excellent IT skills with focus on Microsoft Office applications.

* You will be looking for a career with excellent progression opportunities within an International company.

* Previous experience in the lift industry field is required.

* Experience with quality control / root cause analysis required

You can apply this job via clicking the button below.

Apply online