DAF Service Administrator (357)

Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.



 



You will be part of a Brilliant team that keep’s some of the most sophisticated vehicles on the road - now that is something to be Proud of!!



 



Motus Commercials is an approved DAF dealership located in Derby and is on the lookout for a dedicated and knowledgeable Commercial Vehicle Service Administrator.  As our new Service Administrator, you will join our friendly team which will see you working 5-6 days a week over a 2 week rolling shift pattern which equates to 47 per week within our approved DAF dealership. 



 



WK1 Monday – Friday 08.00am – 17.30pm



WK2 Monday – Friday 08.00am – 17.30pm Saturday 08.00am 12.00pm



 



 



Main duties will be:



 



We require an experienced Workshop Administrator who can provide a thorough service to our customers to ensure our Customers vehicles are back on road within the shortest time possible.



 



* Providing exceptional customer service using various forms of communication for example in person, phone, or email.

* Providing administration support to the workshop for example correctly invoicing vehicles upon completion ensuring a swift turn around for payment of work carried out Updating customers on their vehicle progress whilst in our workshop

* Liaise with the workshop to monitor vehicle progress and drive a process ensuring vehicles are updated on the system and with the customer to maintain Brilliant customer relationships both internally and externally.

* Dealing with customer queries.

* Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running

* To understand key performance targets and support your colleagues and team to achieve them

* To embrace all opportunities of learning and developing alongside some of our Brilliant skilled Service Administrators.

* To respect the property of the Company and any property for which the Company is responsible, or which is in their care.

* To assist with general housekeeping duties required within the service reception area.

* To enjoy your time as a Brilliant Colleague within Motus Commercials.




 



 



As a business Motus Commercials love to recognise and celebrate excellent performance.  Due to company growth, we now need another Service Administrator who can pull together to meet the needs of our Commercial Vehicle customers both locally, regionally, and nationally with the minimum supervision for our joint ongoing success, as one of our core values says, Together We Make A Difference.



 



As a Service Administrator at Motus Commercials in Derby we will be looking for you to be able to demonstrate:



 



* Desire to work in a fast paced, demanding environment

* Experience working with retail and warranty systems/software

* Be able to follow Manufacturer guidelines for claim input

* Display a high level of customer service

* IT Literacy

* Brilliant levels of communication written and verbal

* Enthusiastic, Team Player, Flexible.

* To ensure profit opportunities are maximised and target month end WIP levels are achieved




 



At Motus Commercials one of our core values is we believe Our Colleagues Are Our Most Important Asset and you can be assured that should you be offered a position with us you will receive industry leading training and will become part of a Brilliant Team.



 



 



What’s in it for you?



 



From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:



 



* 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service.

* Auto-enrolment Pension Scheme with employer contribution.

* 2 x Salary Life Assurance.

* Family & Friends Discounted Car Scheme.

* Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more.

* Industry Leading Training.




* Onsite mental health first aiders.

* Discounted Healthcare scheme.

* Being Brilliant awards.

* Career progression opportunities.

* Internal engagement initiatives.

* Employee Assistance Programme to help with life changes

* The opportunity to get involved in a range of charity fundraising opportunities

* We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our People Partnership initiative.




 



Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.



 



Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS DER to 66777, apply via the system and you can be assured your application will be acknowledged in a timely manner.



 



Did you know that 98% of white goods are moved on the back of a Commercial Vehicle in the UK……another reason to be Proud of joining our Brilliant team here at Motus Commercials.