Fleet Customer Support Executive - Fleet Commercial Vehicles - Kent
Our client is seeking an experienced vehicle administrator/sales support executive.
Prospective applicants must have current experience in the franchise/dealership sales admin environment.
You will be reporting to the Sales Support Manager.
You will be dealing with customers via telephone, email & online procurement systems.
You will be the main contact for certain customers, dealing with all operational matters, from receiving initial enquiries through to vehicle deliveries, in line with department procedures.
To support the Fleet Van Sales team and administer and process orders from the point of sale to delivery.
A few of the duties include:
Receiving enquiries from new and existing customers and dealing with them in accordance with customer service level agreements
Establish vehicle availability in line with customer requests
Arrange demonstration vehicles after qualifying the request thoroughly in order to maximise the sales opportunity
Provide quotations for vehicles, taking into account the agreed customer terms
Dealing with approved Body-Builders, obtaining quotations to meet customer requirements and processing work through them in line with all company compliance and business risk control policies
Converting and processing enquiries into orders
Progressing outstanding orders within service level agreements
Keep customers informed about product changes, delays and price increase
Arranging vehicle preparation and deliveries, preparing and completing all relevant paperwork
To actively seek to increase sales, sell from stock, convert demonstrations into sales
To provide support in order to gain high levels of customer satisfaction
Act as point of contact for customers and prospects, ensuring all clients are dealt with courteously & efficiently and that any required actions are implemented
Provide the Fleet Van Sales team with the necessary office and account administration services to support their sales efforts
If you have good rounded experience in the corporate or fleet field this would be a fantastic opportunity to work for a company renowned for putting employees first.
If you have the kind of experience to walk into this role and hit the ground running apply today for an initial phone interview.
Your application will be unsuccessful if you do not have experience in this role.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy.
We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
