Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, McLaren, Audi, Bentley, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.
Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.
With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.
Southampton Audi was purchased by Harwoods from the Testwood Motor Group in 2004 and is situated in the Chandlers Ford area of the city, servicing Southampton, Winchester and territory stretching east towards Fareham and west into the New Forest. We operate a large retail sales department, along with a hugely successful service operation. In all we have a team of around 70 people. Southampton Audi also acts as the head office for our corporate sales division and will be responsible for the purchase and delivery of over 1,500 new Audi company vehicles.
The role of the Fleet Sales Administrator Assistant is to:
Be responsible for all administrative aspects of the order, supply and payment of new vehicles from within the business, in accordance with company and franchise processes and policies.
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Proof of Right to Work in the UK.
Previous automotive administration role essential
Skills & Knowledge
Competency in numeracy, literacy and IT.
Understanding of basic vehicle design, function and location of parts.
Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Contact customers to carry out order confirmations
Communicate with our leasing company partners via phone, email & on their online platforms
Process new car orders from quote stage through to delivery
Order cars on the Audi UK ordering system (SLI)
Work with our internal dealer management system (Pinnacle) for vehicle stocking, orders and invoicing
Book in vehicles for Pre delivery inspection
Register cars on AFRL, invoicing and processing handover paperwork
Complete weekly status reports for our leasing companies
Work to strict service levels and company guidelines, ensuring that we deliver the best possible service to our customers
Process delivery paperwork for to ensure timely invoice pay-outs
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