Group Service Manager

Group Service Manager

Job Title: Group Service Manager

Location: South East - (Berkshire, Hampshire & South London)

Salary: £70'000 to £80'000 per annum + Benefits + Company Car + Bonus

My client, a large commercial vehicle manufacturer is seeking to appoint a Group Service Manager to manage with the aftersales process across their sites.

Group Service Manager Duties:

• Creates and maintains effective service processes across all workshops to ensure internal and external customer satisfaction: (service reception, pre-delivery inspection…).
• Monitors individual and overall Service Department performance relative to labour sales and expense control.
• Works in conjunction with the Group Parts Manager to develop, maintain and manage the execution of the aftermarket marketing plan for the organization.
• Takes the lead in sharing best practices and implementing common and consistent processes throughout all workshops of the Service Organization.
• Actively supports customer clinics, field days and related promotional events.
• Supervises all service warranty and Product Improvement Program claims within the required timeframe.
• Meets customers on regular basis to understand their needs and is actively involved in the customer satisfaction process.
• Monitors process for work order completeness and accuracy prior to customer billing.
• Leads, supervises and coaches the Service Team.
• Recruits, hires and develops through training and retains key talent.
• Determines and maintains all department tools, equipment and vehicles in good working order, including annual budget.

Group Service Manager Skills & Qualifications

• Experience within the Commercial Vehicle Industry is essential
• Ability to use standard computer applications and internet functions.
• Ability to speak effectively one-on-one and within a group; leadership
• High level of communication and human relations
• Exhibits a positive mental attitude, a decision-maker and open-minded
• Previous experience in a Service Manager or equivalent role.
• Understanding of financial principles relative to Service Department operations
• Able to work in a high-pressure environment, particularly during busy periods

How to apply for this Group Service Manager role:

Contact John Barnes at Holt Recruitment on 07955 081 481 or e-mail your CV to john@holtrecruitment.com