Retail Assistant Manager

Retail Assistant Manager

Location: Farnham, Surrey

Salary: 24k+ based on experience

The Role:

Our client have been in bicycle Business for over 18 years. They are looking for a responsible Assistant Manager to help organize and run their retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction

Experience:

• Up to date with a broad knowledge in the latest cycling technology
• Proven experience as a Retail Assistant Manager or similar position
• Familiarity with financial and customer service principles
• Good computer skills, they run an EPOS system
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Can do attitude

Responsibilities:

• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders, payments and warranties)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Coach and support new and existing Sales Associates
• Keep up to date with supplier learning platforms
• Communicate with clients and evaluate their needs
• Handle complaints from customers
• Research emerging products and use information to update the store’s merchandise
• Conduct regular audits to ensure the store is functional and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as their store’s representative and set an example for their staff 

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.