Retail Transformation Specialist
24 month FTC
At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.
In the next step to refine our customer journey, we will be changing our new car sales approach to our existing franchise model to our new agency model. The goal is simple, we will offer our customers one price set by Mercedes-Benz Cars, no matter where they choose to buy from. We want our customers to buy from us with the confidence that they receive the best price wherever they go.
Our move to agency will open up an array of opportunities across our business. Agency is a transformational journey and we need talented individuals with a passion for innovation to work with us to implement this and ensure it’s success in the UK.
We’re looking for someone passionate, motivated and solution-focused to act as a key MBCUK representative for day-to-day implementation tasks and change management. Collaborating with our retailers, you’ll be able to assess the impact of change and assist with the smooth transition of relevant process changes; troubleshooting and seeking improvements where required.
You’ll develop an in-depth knowledge of our products and services, which will help you to proactively analyse and understand the comprehensive range of processes for each of your allocated Partners. Maintaining clear operational communications with your retail partners is key and, you will develop a suite of best practice to encompass processes, innovative solutions and learnings. This opportunity will allow you to communicate at all levels in a cross-functional environment.
We’re passionate about creating an outstanding experience for our customers, something you’ll be able to take ownership for as you use your initiative and commercial knowledge to find bespoke solutions to overcome obstacles on a Partner-by-Partner basis ensuring balance between MBCUK and Partner commercial concerns. You’ll apply your confidence and creativity as a communicator to develop excellent working relationships across Mercedes-Benz Cars and with your allocated Retailers. The occupant of this role will have a willingness to travel extensively and to work away from home several nights per week.
We are looking for candidates who have proven ability to build strong relationships. The successful candidate will have a high level of business acumen with strong stakeholder management skills being vital to the success of this role.
To be successful in this role, you will need to have had previous experience managing and nurturing business relationships, ideally in a retail environment together with hands on implementation and change management experience.
What’s in it for you
As well as the opportunity to work in a dynamic, evolving environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Who we are
Through the doors of Mercedes-Benz Cars, you’ll find a passionate team working to create innovative and creative solutions for our business and our Partners. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity.
We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as firstname.lastname@example.org for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz Group UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA email@example.com