Sales Enquiry Consultant

Benefits * Location: Imperial Way, Croydon * Salary: Competitive * Department: Sales * Benefits: See Full Advert * Driver Licence Required: No * Working Hours: Monday - Friday 8:30am - 6pm Alternate Saturdays 8:30am - 1pm As an Ancaster Sales Enquiry Consultant you will work with the team at our Imperial Way Centre to ensure every customer making contact with Ancaster is provided with all the information and advice they need to make the right choice of car for them. Celebrating our 70th year of trading in 2019 Ancaster Group operate in London and the South East of England across twelve locations for Nissan, Hyundai, Fiat, Alfa Romeo, Jeep and Abarth. Daily responsibilities Working as part of the team to ensure every customer experiences exceptional customer service. Ensure all enquiries into the Centre are dealt with promptly and professionally. Deal with all customer enquiries via, phone, email, Video link and live text in a polite and courteous manner. Provide customers with the information they need to make an informed decision. Understand and adhere to the Ancaster Sales Process and using the tools provided gather information on the customer and their needs to enable a sale to be made. Develop an excellent knowledge of the brands, offers and additional products offered by Ancaster. Engage with customers to develop a full understanding of their needs and provide the necessary support to meet and exceed their requirements. Responsible for completing compliancy documents in a professional manner with customers. Working with various finance systems in order to process customer information. Offer customers the ability to book a test drive at their desired dealership and liaise with the dealership team. You should be able to build a rapport easily with customers and feel passionate about offering only the highest levels of customer service. The Perfect Fit Passionate about customer service Able to work as part of a team to achieve individual and team objectives Excellent communication skills Comfortable gathering customer data. Able to present offers and figures and discuss customer’s needs. Benefits In addition to receiving a competitive salary you will also receive: * Team and individual bonus available on achievement of lead, test drive and sale KPIs * Company pension * Life assurance * Generous staff discount on new cars sold by Ancaster after completion of 3 months service * Holiday Allowance of up to 22 days Apply for this job