Senior Service Advisor

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

Are you ready to grab the wheel and start your engine on a new career?

WHAT WILL I BE DOING?

Working in the Service Centre you will be responsible for making sure customers know of all products and services available in CarShop. You will receive customer enquiries by phone and in person, with the highest courtesy and integrity and ensure that all needs and requirements are met.

The main part of the role will be advising on estimated costs of repairs and work to be undertaken as well as expected completion times. Finally, you will ensure all work was completed and that cash sales are charged, and money collected.

WHAT DO I NEED TO BE SUCCESSFUL?

You will need to be a professional and well-presented person with a passion for customer service. Excellent communication skills both written and verbal as well as brilliant attention to detail.

Ideally, you will have experience in the motor industry, bonus if it is in a service centre environment. A passion and interest in cars with a desire to learn more about servicing and mechanical work.

A full UK/EU Driving license is essential for this role.

 WHAT CAN I EXPECT?

A brilliant working environment, ongoing training and a fully mapped career path to the top!

Basic: £25,500
OTE: £31,500

Other than that you will get 33 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more.

CARSHOP RECRUITMENT PROCESS

If you are successful you will be invited for a face to face interview in our store.

You may also have experience of: Service Centre Advisor, Service Manager, Service Supervisor, Service Administrator, Service Centre, Technical Advisor, Customer Service, Retail Service, Aftersales Advisor, Aftersales Coordinator, Aftersales Manager, Aftersales supervisor, Aftersales Administrator, etc